Privacy Policy

Effective Date: May 25, 2026 | June 21 Inc. dba JobOS Pro | Contact: info@jobospro.com

This Privacy Policy describes how June 21 Inc., doing business as JobOS Pro ("we", "us", or "our"), collects, uses, and protects information when you use the JobOS Pro platform and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use the Service, we collect:

• Account information: business name, your name, email address, phone number, and billing address
• Business information: service types, technician details, scheduling preferences, and operational settings
• Customer data: information about your customers that you input into the platform, including names, addresses, phone numbers, and service history
• Payment information: billing details processed securely through Stripe (we do not store full card numbers)
• Communications: messages, notes, and other content you create within the platform

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

• Usage data: pages visited, features used, actions taken, and time spent on the platform
• Device information: browser type, operating system, IP address, and device identifiers
• Log data: server logs, error reports, and performance data
• Location data: general geographic location derived from IP address; precise GPS location for technician tracking features when enabled and consented to

1.3 Information from Integrations

If you connect third-party services, we may receive:

• Jobber or Housecall Pro: job records, customer data, and scheduling information you authorize us to sync
• Meta and Google Lead Ads: lead form submissions from your advertising campaigns
• Twilio: call logs, SMS delivery status, and call recordings where enabled

1.4 AI and Voice Data

When you use AI-powered features, we collect:

• Call recordings and transcripts generated by the AI voice receptionist (where enabled and disclosed to callers)
• AI interaction logs used to improve response quality
• Job classification data used to train and improve AI models

You are responsible for ensuring callers are informed of and consent to any call recording in accordance with applicable law.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the JobOS Pro platform and its features
• Process and deliver SMS messages and voice calls through Twilio on your behalf
• Power the AI voice receptionist, job classification, and call transcription features via OpenAI
• Generate invoices, estimates, and payment links through Stripe
• Send automated appointment reminders, follow-up messages, and operational notifications
• Sync data with CRM platforms you authorize (Jobber, Housecall Pro)
• Generate business performance reports, analytics, and AI-powered recommendations
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and investigate fraud and security incidents
• Improve our AI models using aggregated, de-identified operational data

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: processing necessary to provide the Service under our Terms of Service
• Legitimate interests: improving the platform, preventing fraud, and ensuring security
• Legal obligation: complying with applicable laws and regulations
• Consent: where you have explicitly consented to specific processing (e.g., call recording, marketing communications)

4. Data Sharing and Disclosure

We do not sell your personal information. We share information only as follows:

4.1 Service Providers

We share data with trusted third-party vendors who help us operate the Service:

• Supabase — database hosting, authentication, and real-time data
• Twilio — SMS, MMS, voice, and AI phone agent communications
• OpenAI — AI voice receptionist, job classification, and call transcription
• Stripe — payment processing and subscription billing
• Railway — backend server hosting and infrastructure
• Vercel — frontend hosting and delivery
• Resend — transactional email delivery
• Samsara — fleet telematics and GPS tracking (where enabled)

These providers are contractually obligated to protect your data and use it only to provide services to us.

4.2 Business Transfers

If June 21 Inc. is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of June 21 Inc., our users, or the public.

4.4 Franchise Network Data

If you participate in the JobOS Pro franchise or multi-location features, aggregated and anonymized operational benchmarks may be shared across the network. Individual business data is never shared with other franchisees without your explicit consent.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service:

• Account and operational data: retained for the duration of your subscription plus 30 days after termination
• Call recordings and transcripts: retained for 90 days by default; configurable in account settings
• Payment records: retained for 7 years as required for tax and accounting purposes
• Aggregated, de-identified analytics data: retained indefinitely for platform improvement

You may request deletion of your account and associated data at any time by contacting info@jobospro.com. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS/SSL encryption
• Database-level Row Level Security (RLS) ensures each business can only access its own data
• API credentials and service keys are stored as environment variables, never in code
• Access to production systems is restricted to authorized personnel with documented need
• Regular security monitoring, logging, and incident response procedures
• Supabase PostgreSQL with automated backups and point-in-time recovery

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly notify you of any breach affecting your data within 72 hours of discovery.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data ("right to be forgotten")
• Portability: request your data in a structured, machine-readable format
• Restriction: request that we limit how we process your data
• Objection: object to processing based on legitimate interests
• Withdraw consent: where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at info@jobospro.com. We will respond within 30 days. We may need to verify your identity before processing your request.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, share, or sell
• Right to delete personal information we have collected from you
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To submit a CCPA request, contact info@jobospro.com with the subject line "CCPA Request". We will respond within 45 days.

9. Customer Data (B2B Responsibilities)

When you use JobOS Pro to manage your customers' information, you are the data controller for that customer data and June 21 Inc. acts as a data processor. Our Data Processing Agreement governs these responsibilities in detail.

You are responsible for:

• Ensuring you have appropriate legal basis and consent to share your customers' data with the platform
• Informing your customers about how their data is used
• Complying with applicable privacy laws in your jurisdiction
• Obtaining consent for call recording and SMS communications as required by law

10. Cookies and Tracking

We use cookies and similar tracking technologies to operate and improve the Service:

• Essential cookies: required for authentication, session management, and security
• Functional cookies: remember your preferences and settings
• Analytics cookies: help us understand how the Service is used (aggregated, anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

11. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us at info@jobospro.com and we will delete it promptly.

12. International Data Transfers

June 21 Inc. is based in the United States and processes all data within the United States. If you access the Service from outside the United States, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by:

• Sending an email to the address associated with your account at least 30 days before the change takes effect
• Displaying a prominent notice within the Service

Your continued use of the Service after the effective date of changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at: