FREE GUIDE FOR HOME SERVICE BUSINESSES

Turn Every Complaint Into a 5-Star Review

The Customer Recovery Playbook for Contractors

How to handle negative feedback so professionally that angry customers become your biggest advocates.

• Grace's 4-step de-escalation script that defuses 90% of complaints
• The 'recovery offer' matrix — what to give, and when
• How Stella re-routes recovered customers into a 5-star public review